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LD.ORG > NCLD Talks > Learning Disabilities in the Workplace
English

Learning Disabilities in the Workplace

24 January 2008, 11:00 AM EST

Understanding one's learning disability (LD) and the impact it has on academic learning, social and emotional well-being and,eventually, performance in the workplace is an ongoing and evolving process. Making successful transitions from school to the workplace can be particularly challenging for students with LD. With the responsibility for disclosing a disability and managing one's own system of services and supports shifting away from high school personnel and onto the individual’s shoulders, this time can be fraught with unexpected and overwhelming challenges. Keys to successful transition, however, are well known, and adults with LD can (and do) enjoy success in the workplace, welcoming new challenges and creatively adapting to different environments and responsibilities.

ImageJoin our expert, Paul J. Gerber, Ph.D., noted expert in post-school issues for adults with learning disabilities, particularly in the area of employment, as he answers questions for parents and adults on important topics such as:

  • The importance of self-knowledge and self-advocacy;
  • Weighing the 'potential gain' and 'acceptable losses' of self- disclosure;
  • Anticipating and answering employer questions about LD, and
  • Determining 'reasonable accommodations.'

Read more about Paul J. Gerber, Ph.D.

Transcript

Joanie:
Are certain places of business (i.e. hospitals) required to hire a percentage of learning disabled people?
Paul J. Gerber, Ph.D.:
There are no requirements for any one in the workplace to hire people with disabilities including LD.

In fact, the Americans with Disabilities Act only makes sure that there is no discrimination when seeking a job - if the person is qualified. That means s/he has the requisite skills to do the job.

In essence, the principle is that the ADA is an equal opportunity provision with no guarantees other than a "level playing field" in competing for a job.

There are businesses in each community, however, who believe in diversity and are disability friendly. They usually are willing to provide support to workers with disabilities to foster success.
Sally:
Assistive Technology seems to be one of the most successful and "hot" topics in accommodating learning disabled adults as well as students. I have noticed that there is a lag between the development of newer and better AT and the understanding and awareness that it exists in companies, schools and workplaces, in general.
How do I educate my employer and their IT staff that there is terrific technology out there that we could roll out to support one of my very hard working and innovative LD employees?
Many thanks!
Paul J. Gerber, Ph.D.:
There is no doubt that there is assistive technology that can promote success in the workplace - but it has to fit the situation

The answer is to identify it, perhaps show how it works, and explain how it will benefit the employee with LD.

It will be best to know cost and show how there is a cost- benefit to work for the best purposes of all involved.
Reasonable accommodation means it is reasonable in cost for the businees as well.

Also, check with the Job Accommodation Network (JAN)to see if they know of anyone using the assisitive technology you are considering and any follow-up they might have done to understand the process of integrating it into the work place.

JAN has a 888 toll free number and a very good web site.

K.Gamble:
Why are employers afraid to hire and keep people such as myself who as far as I'm concerned simply learn differently?
Paul J. Gerber, Ph.D.:
It really depends on the employer. Some are concerned and others as good corporate citizens are up to the challenge.
A good fit is finding those employers who have had success or envison that success is possible. Stay away from those who are indifferent about the issues of disability.

Usually employers are willing to hire if they sense the pesron with LD is qualified and understands their challenges and is able to explain and advocate when necessary. Employers simply do not have the expertise and need help in thinking and instituting accommodations in the workplace.

In larger business organizations where there is a human resource division and expertise, there can be support from a person who helps with issues of disability and that can make a big difference.
K.Gamble:
Can you advise me as to where I might find full time employment in the educational field? Public schools in my area are unwilling to afford me an opportunity to perform at a comparable or even better level than my non-disabled professional peer group.
Paul J. Gerber, Ph.D.:
It would be easier for me to offer suggestions if I had a little more information.

Is the position that of a teacher or a teacher aide?

Is there an issue with a degree or certification?

Where (geographically) are you located and what opportunities are available in your area?

Does the unwillingness you are reporting happen at the time of the job interview or after getting the job and then being let go?

Not knowing how best to answer your question, let me leave you with one concrete suggestion -

Try to work as a substitute teacher or substitute-aide, prove yourself in the classroom and school community, and perhaps get a contract as a long-term substitute teacher. You can then see if permanent employment is possible or desirable.
Joanie:
My daughter has a job coach who took her on an interview and actually sat in on the interview. My daughter did not get the job because she was told she needed experience (dietary aide in the hospital). Do you think a job coach could be a detriment on an interview?
Paul J. Gerber, Ph.D.:
I think a job coach can be positive and negative.

In a positive sense, the employer knows there will be support. That is a plus as long as the coach "does not get in the way" and potentially turn the situation into an adversarial one.

However, there can be a question about the degree of support needed. Also to what degree can your daughter do her job in the absence of her job coach?

There is no way to be sure what message the job coach sends at the job interview. In competitive employment employers want workers who can be flexible, be good decision-makers, have good interpersonal and communication skills. If they think the job candidate is at-risk for those skills then they move more conservatively and tend to go slow on hiring.

A phone call prior to the interview might be able to discern if bringing a coach to the interview is a plus or a minus. Some adults with LD interview alone and bring up the issue of a job coach during the interview.

Ultimately, it is difficult to answer with a great deal of specificity. The key elements for this case are the culture of work, the job requirements, your daughter's skills, and the degree of needed support.
K.Gamble:
I have been let go repeatedly, from jobs, since my graduation from college in 1994. I have a BS in secondary education. Consistently, public school systems in my area are afraid to get involved. So what can I do? I have asked for accommodations, and been let go. I have not asked for accommodation's and was let go.
Paul J. Gerber, Ph.D.:
After 14 years of struggling with public school teaching I must ask if the issue is knowledge in your field of expertise, ability to be an effective instructor, competence in being a good behavior manager, working with colleagues and parents or the complex challenge of putting it all together.

Wondering if when leaving your teaching positions you got feedback as to what the main issue(s)was. A lot of times that feedback is important in order not to repeat the same behavior(S) mistakes over and over again.

It is common knowledge in the field of LD that the feedback all to often if too general such as "it is not working out" or "you really do not fit here". At that point it is best to ask for clarification so you can build on constructive criticism.

We know there are teachers with LD who are teaching general education and special education K-12 students. The most important piece of their success is finding a good fit - a school where there is a solid work culture, understanding colleagues, and support when needed. That is not to replace, however, a strong work ethic and all that entails from the teacher who has a LD.
Marie Needs:
What about the 18 year old who has language and processing issues and anxiety from self-doubt? He doesn't want an employer to know of his defecits. Should he just go with the flow? And what about the anxiety?
Paul J. Gerber, Ph.D.:
Your question raises the important issue of self-disclosure. No doubt that is an important decision for the workplace.

Please remember that without self-disclosure the protections of the ADA cannot happen. That can make the difference between success and failure because of the support and accommodations that should come with the ADA.

At the same time he or she can try to see how it goes without disclosure and without the ADA kinds of help and support. If that is the case, then I would suggest some sort of job coaching support external to the job site. There must be an opportunity to discuss fully and plan for issues that come up in the employment setting.

As for the anxiety and self-doubt, there is no doubt that disclosure risks the possibility of stigma and ostracism. So disclosure has risks as well.

Since your child (18 years old) is new to the work force and probably will have a series of jobs (like all of us), then she or he can start without disclosure and see how it goes. If there is a set back, the next job can give you the option of disclosure.

Please remember that work is not like school. A job that is fitting to motivation, interest, and skills can mitigate deficits and improve self-esteem. So be mindful that some first jobs are better than others when one has a LD. Fit has everything to do with moving in the direction of strengths and staying away from weanesses.
Vicki Cooper:
As a parent of a girl with LD problems in school, I'm just wondering what can she expect when it comes to getting a job? I am especially unsure about whether or not she will ever be able to get a college degree, so that she can qualify for a higher paying career.
Paul J. Gerber, Ph.D.:
I think it is important to keep a few things in mind when considering your daughter.

First, the severity of her LD and her strengths and weaknesses. These elements will help you frame your thinking and have a long-term strategy.

Second, it remains to be seen if your daughter will go straight to work from her high school program. If so then a focused and realistic curriculum and IEP is necessary.

Third, if she decides a 2 year community college is a good option then entering with a plan is key.(Please know community colleges have special needs student services that can really make a difference.)

So some questions need to be answered for your daughter's case.

Is reading an issue? or writing? or math?
If so, what accommmodations can help her learn in school and make her effective and efficient in the workplace?

What are the demands of employment of 2 year community colleges in terms of academic skills, time management, and daily living skills.

I say find out her vocational interest but do not get stuck on one thing - think of it as a vocational interest area.

See where her passion is in terms of interest and motivation. Try to provide guidance for realistic thought.
How do her skills match up to what she wishes to qualify for in a job. Can accommodations make the difference?

There are numerous stories in the field of LD where finding one's niche makes as all the difference in the world.

A lot of times in post secondary school students with LD find instruction more relevant and more specific to their goals and that makes a big difference. If she can do an internship or volunteer in her job area of interest that also would be very helpful.
Maria Gillette:
I am considering home schooling my 4th grader who is OHI due to ADHD. This educational shift would allow flexibility where we could really expand on her strengths and even prepare for her doing her own business/career to become an independent/owner. What do you think?
Paul J. Gerber, Ph.D.:
It certainly is a big step to home school your child. Wondering where she will learn socialization skills in a peer group that sometimes are an important challenge for students with LD. I can understand that your idea of more structure and one-on-one instruction is key to learning important academic skills. However, who in your family has the expertise to work with students with attention and learning problems? Seems like that might be a risky proposition.
As for planning a career as an independent owner at the age of 10, you might be a little too hastey. I would go slower in terms of planning her career at this point. As time goes on you might see natural interests and talents that could lead to a different career than the one you are planning. In the field it is common to hear that a princple of 'coming of age' is to express interests, etc. under the heading of self-determination. Please keep self-determination in mind as time goes on.
Patricia Carroll:
What advice would you give someone regarding self-disclosure of their disability to an employer? Would it be best to say something during an interview? After they hire you? Before you begin on-the-job orientation and training?
Paul J. Gerber, Ph.D.:
Self-disclosure is a complex issue. Please know that the ADA and section 504 only applies if one self-discloses. If not those two laws will not be helpful.

Some individauls self-disclose during the interview. It could be risky simply becuase the ADA will "kick in", but that ensures an equal chance to being hired. there are no guarantees beyond that.

Self-disclosure is best when one shows that s/he is qualified, confident, and knows how to work with their LD. That is, they know how to think about their LD, what reasonable accommodations are needed, and perhaps what assistive technology will make them more efective and efficient. This leaves the employer with the notion that hiring is not a risk for the business.

On the other hand, many persons with LD go through the interview process and say nothing about ther LD. They hope that they will not run into problems and for the first time in a long time, simply are not looked upon as having an LD. In that case the invisibility of LD is very much on their side.

When things go wrong and the first performance review is not positive then one can say that LD is an issue. At that point the ADA should fit. But the question of being proactive and saying that one has an LD versus not saying it is the difference between a self-advocacy posture and the possibility of an adversarial relationship which can be more complicated in some respects.
Alice V. King:
Do you know of any funding that is available to pay for testing for Learning Disabilities in adults?
Paul J. Gerber, Ph.D.:
Testing for LD in adulthood can be quite expensive. If one becomes a client of state rehabiliation services then testing should be free.

Some health insurance policies have a provison to cover testing but that is the exception.

Beyond that you can ask if any of the testers can work out a fee on a sliding scale. Some of them do that.

Most important, please make sure that you get what you pay for. Some testers know school-age LD but do not have the expertise of working with adults with LD.

Last realize that a diagnosis of LD in adulthood helps with disclosing an LD in an employment or post secondary setting.
It is also true that finding out one is LD in adulthood answers a lot of current and past questions and allows the LD to be factored into adult life routines.
Anne Turner-Henson:
Our state has high school exit exams that are often quite difficult for students with severe LD. The state will allow certain testing exemptions for these individuals (with many stipulations in place). For example, for those with dyslexia, reading exams cannot be read aloud but measures of language skill can be read aloud to accommodate for the area of disability. The school system will award a certificate of graduation, but this seems very restrictive in terms of the future. Would love to hear feedback on this issue.
Paul J. Gerber, Ph.D.:
It is my understanding that all accommodations listed on an IEP are the one's that can be rightfully used when taking high school exit exams. So there should be consistency in that regard.

As for a certificate of graduation, that is not a high school diploma. Therefore you need to find out if community colleges will allow provisional admission with a certificate of graduation. Not sure about 4 year colleges and universities.

Also, when entering the military a high school diploma might be the standard. Please check into that. Moreover, other occupations might want a high school diploma without exception.

But all is not lost. At the same time leaving school with a certificate of gradaution does not exclude the possibility of continuing in an adlut education program to get a GED. They have expertise in working with LD students, and the GED can be taken with accommodations.
Dr. Mary B. Perdue:
What is "required" from colleges and universities for students with disabilities to further their education to gain access to the workplace?
Paul J. Gerber, Ph.D.:
I can only answer the first part of the question. Typically, colleges and universities want students with LD to disclose their LD to special needs personnel. They wiil require documentation of the LD and as well as supporting documents. They will give you direct guidance on going through
the process. However, they will not test to validate a prospective student's LD. Many colleges and universities post this kind of information on their websites.
Ruth Vest:
What about adults who have never been officially diagnosed, what are some general indicators of possible LDs? Are there ways to get diagnosis inexpensively in adulthood?
Paul J. Gerber, Ph.D.:
The general indicators for LD in adulthood are explained on vetted websites such as LDonline.org. They are not a substitute for a true diagnostic process though. Also watch out for "instruments" on the web that will tell you whether you have a LD - very dangerous and unethical.

An inexpensive diagnosis is difficult to find. As I mentioned in another response, do not hesitate to look into coverage via health insurance policies, and ask for the possibility of a "sliding scale' fee, etc.
Mary Alice Ponder:
How do you keep the emotional or attentional issues that accompany a disability like LD from having a negative effect in the workplace? I have had experience with individuals with disabilities where they are easily influenced by peers and by other workers. Teaching them who to listen to is not easy, tespecially when they are often prone to side with peers and not those in positions of authority.
Paul J. Gerber, Ph.D.:
That is a very difficult issue. A person who has the profile you described needs to be placed with a very understanding supervisor who is very good at giving specific constructive criticism to shape appropriate workplace behavior. Support is the key for success in this case. If extra support is required a job coach might be able to help with inappropriate or off-task behavior.
Colleen Barnett:
Based on fear that a label might unduly prejudice an internship mentor or employer, students may choose "not" to disclose their LD. Very often, this creates major problems when they experience performance issues during internships or at work sites. How can we, as professionals, in college settings (who deliver disability services,oversee internship placements, and provide career education), assist students to cope and succeed?
Paul J. Gerber, Ph.D.:
Not chosing to disclose a LD is a personal choice that fits well within the belief that persons with LD should be in charge of their lives though self-determination. It is quite true that disclosure can lead to stigma and ostracism and a case of negative self-fulfilling prophesy.

With the choice not to disclose comes added responsibility for satisfactory employment performance. When there is a break down in performance usually an explanation is sought.

It is best that students leave your program knowing their strengths and weaknesses in real terms, have an idea how to compensate for any deficits and think about creating their own accommdations. Moreover, they should have the social skills to be able to ask questions request needed assistance.

Moreover, informal supports can go far if they become a team player (accepted by work group), and show that their contribution has value for the purposes of the work group.

We know through research that persons with LD can ask for help by disclosing specific difficulties (fr example, "I need more time because I read slowly", "I need a quiet place to concentrate on this task") without saying "I have LD" or "ADD". It makes more sense to others to explain challenges in operational terms rather than just using the labels. Saying "I have LD" allows co-workers to ascribe their own thoughts and feelings about what LD is, which could result in problems if those impressions are not acurate.
Joe:
Where does an adult with LD or ADD/ADHD find career counseling? I have looked everywhere (State agencies, private providers, psychologists, coaches, plus others) and am getting nowhere. It is getting to the point of where I am afraid to take a job for fear of losing it.
Paul J. Gerber, Ph.D.:
It is fruitful to phone your state employment agency (commission). Some states have resources to help match people with learning disabilities/ADD to public or private sector jobs.

Also you might want to contact your state governor's office. I believe all states have a governor's committee for persons with disabilities. If they cannot help you directly, then they might be able to refer you to others.

Please consider contacting faith-based social service agencies for help - Catholic, Lutheran, Jewish, social services. Sometimes they have the resources to help.

You can also try to contact your local state university - rehabilitation counseling department to see if they can refer you to a local expert or service.

Last, if you can be accepted into the case load of vocational rehabilitation services in your state qualifying as a person with LD or ADD, they should be able to give you guidance as well as other services.

If all these do not work, try to find a job with a business that is very civic-minded and disability-friendly. Often they provide support and exhibit a lot of patience in working with employees with disabilities.
Cecilia Weingarten:
How do young adults with moderate LD and high IQ's cope with college courses and even graduate/law/medical school curricula? And once they are practicing professionals, how does their LD impact their ability to perform on the job?
Paul J. Gerber, Ph.D.:
Part of coping with higher education courses - whether undergraduate, graduate or professional is to call on the services of the special needs staff where you are attending school. Morever,it is important to be aware of how you learn and test best using such things as reasonable accommodations and assistive technology. Be sure to use section 504 and the ADA to your best purposes. Note: Univerisities must be in compliance with those laws!

As for impact on job performance it is important to match job requirements to your profile of strengths and challenges. Look for an employer who is sensitive to persons with disabilities as well as one that can provide either formal or informal workplace supports.

Please know there are lots of examples of persons with LD doing a great job in the workplace, experieincing job advancement and assuming leadership roles. At the same time there are examples of those who struggle with work and the workplacwe culture.
Sharyn:
While my 17-year-old daughter has pretty pronounced learning issues, I am most concerned about her awkward social skills. How can I best prepare her for the social side of work and school? People like her but she doesn't have any real friends.
Paul J. Gerber, Ph.D.:
With your 17 year old being in the midst of adolescence it is important to practice and get better with social skills as time goes on. It is best to think of structured and supervised peer experiences - camp, swim team, church activities. Also pointing out in an informal discussion positive behaviors of others is helpful as well as discussing how things could have been done differently if things do not work out.

In a more foraml sense speech pathologists who are trained in the area of pragmatics can be most helpful - whether in school or hired privately.
Patricia Utz:
What are the potential problems associated with self-disclosure in the workplace? What are the implications for an employee who does not self-disclose in the workplace about medical/mental health/medication interventions they may have or use?
Paul J. Gerber, Ph.D.:
There are definitely potential problems connected to self-disclosure. Check other responses and the readings offered by NCLD at the start of this chat. In general, there are risks associated with self-esteem carried over from the school-age years, ostracism, stigma and the chance of negative self-fulfilling prophecy. Some people with LD see LD as a school-based problem and one not relevant to adult functioning, therefore, they do the best they can until it is important and necessary to disclose. Please know these are the risks, but there are definitely rewards as well.

As for medication and such, this is an interesting and important consideration. You surely don't need or want your employer to have unrestricted access to your medical history, but if there are medical issues that would impact your job performance and perhaps even place yourself and others at risk (such as working with dangerous machinery) there might be some legal implications about your withholding this information. It would be best to speak to an attorney who is familiar with these issues if you have any doubts or concerns about disclosing this type of information.
Sue Leister:
To follow up on your response to Colleen Barnett: The idea to describe needs in operational terms is a good one (universal design--we could all use these accommodations at some time). However, without disclosing disability, are workplaces required to grant those types of requests?
Paul J. Gerber, Ph.D.:
Without disclosing disability then there is no obligation for employers to provide reasonable accommodations.

However, personal requests of co-workers such as " i need a little more time to read this report" and "let me write that down so i remember everything" is a way to deal with deisability w/o formally disclosing it.
Colleen Barnett:
Two areas students with LD typically have challenge with are reading and writing tasks. Can you talk about some effective strategies for dealing with these tasks effectively in the workplace? Obviously, someone with a significant writing disability may not want to go into journalism/reporting. But writing is part of most jobs. Please offer insights from people you have worked with.
Paul J. Gerber, Ph.D.:
If writing is an issue or reading or math the key for effectiveness in the workplace has to do with assistive technology. Therefore, it is important for those who need extra help in that area(s) to identify and become comfortable with the technology so they can adapt that to their job role. I have found this strategy fosters the best chance for good job performance.
Ellen:
What advice can you give regarding adults in the workplace who may have been misdiagnosed regarding a disability in their youth (ADD) but are probably in reality Aspergers and will not seek further diagnosis?
Paul J. Gerber, Ph.D.:

Misdiagnosis is one issue, but perhaps the more important issue is what an individual can and cannot do functionally in the workplace. We know that success in the workplace involves being able to negotiate social situations, whether the person has LD, Asperger's Syndrome or other types of disorders.

I would say that the focus should be the skills that one brings to the workplace and not the actual diagnosis - particularly if the ADA is being invoked to ensure that services and supports are being provided.

That concludes our LD Talk for today. Thanks to everyone for the thoughtful questions and thanks to our expert, Dr. Paul J. Gerber for his time today.

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NCLD Transition to College and Work for Teens Infozone page
  • Exceeding Expectations: Successful Adults With Learning Disabilities (Paperback) by Henry B., Ph.D. Reiff (Author), Paul Jay Gerber (Author), Rick Ginsberg (Author) 
  • "Helping Young Adults with LD Transition to Employment" By Paul Gerber, Ph.D.
    ("Expert Answers" series from Schwablearning.org.  (20 page PDF—Adobe Reader/Acrobat Reader software required for download)
  • "Starting Out Right: Transition to Employment for Young People with LD" (SchwabLearning.org)

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